Bhiner was the second Shopping Service I used to buy from Taobao. I originally bought with TaobaoNow, but wanted to try something different.
First of all, the Cart System.
The Bhiner cart system was slightly confusing for me starting out, because I was used to a page with a box for a URL and a box for the specifics of the item you wanted. The Bhiner cart, once you get the hang of it, is so much easier. Once you enter a Taobao URL into the search bar across the top of the website, this page will come up:
Not only does it translate the item name and the sizes, it translates the color/style category, which comes in real handy when you’re buying on a store that insists on using pictures for this section. Saves you the trouble of describing it to the shopping service. The one flaw of this page is that you have to keep going back to the page if you want to order the same item in several different colors/styles. Otherwise, it’s really pretty swell.
Next up, the cart page.
The cart page has three sections. The first, “Quotes to be Confirmed”, is pretty much a storage area for all the items you’re interested in buying. The Shopping Service doesn’t know you want those items yet, and won’t be able to confirm them until you select the items you want, and hit the “Confirm Quotes”, which brings us to the “Quotes in Process” section. This section is a limbo of sorts. If the item is available, it will shoot down to the next section, which we’ll talk about in a moment. If the item isn’t available, or if Bhiner cannot contact the owner of the shop, the item will remain here, usually with red or purple text explaining why. You can then either attempt to hit the “Re-Quote” button and have Bhiner try again, or simply delete the item. Unfortunately, Bhiner seems to have really bad luck with getting in contact with some sellers. You may have to Re-Quote the item several time before Bhiner can confirm it.
Finally, the “Confirmed Quotes” Section. This is where all the items you’ve been lucky enough to get confirmed go. At this point, you’re still allowed to delete the item if you decide you don’t want (or need) it. Bhiner is also nice enough to show the Domestic Shipping (That’s the shipping price to get it from the store to the SS warehouse) to be included with this order. If you click the nifty check-mark box at the top of this section, the total price will appear at the bottom, Domestic Shipping included. This can really help with deciding if you really want (or need) all those shinys in your cart. Once you’ve painstakingly revised your cart to fit your budget, it’s time to check out!
To check out, you’re going to need to transfer money from your Paypal account. This way of paying has always sketched me out a bit, no matter the website. However, the fact that you pay with Paypal makes me feel a bit better and safe, and the great features (many yet to be mentioned) of this shopping service make the slight risk worth while. Note that you’ll also have to pay Paypal fees on the transfer, so remember to factor that in. At this point, you’ll also have to choose your shipment method. I’m not quite sure what the pre-reqs are, but sometimes I’ve been able to get DHL shipping for a real nice price from them. From there, you confirm your order and the waiting begins.
Now that you’ve ordered, the fun part (at least for me) begins. As parts of your order arrives, Bhiner Staff photograph it and post it to the order page. This is quite nice, since it can help you catch any mistakes that the Bhiner Staff has missed. This is probably a good a time as any to talk about that. For the most part, my orders with Bhiner have been pretty flawless. This past one however, had a few mistakes, though, it worked in my favor. First, I ordered 30 Lucaille wig caps, but recieved 34 (dunno if this was intentional or not), and second, I ordered a pair of those Galaxy Seifuku everyone’s flipping a tit about, long-sleeved. They ended up sending me a short-sleeve one, which worked out for the best, but I digress. Bhiner doesn’t check the items in the orders as well as they probably should, which is slightly concerning even if it does end up being good in my case. Inspect the pictures they put on your order page carefully.
Everything in your order has arrived! Yay! Again, Bhiner will attatch a photo to your order, this time of your package on their scale, with the weight visible. Once they send your box of goodies on its way, the tracking number (provided your shipping method gives you one) and link to your Shipping Service’s tracking page will appear on the overworld section of the order page.
The items arrive well-packed, if packed like sardines in the smallest possible box. Most clothing will need ironing. However, as I mentioned, the items are very securely packed, and I’ve only opened up one broken item in the short time I’ve used Bhiner, though that could easily be chalked up to item quality.
Finally, communication. Bhiner staff are lovely at communication. They’ll usually get back to you the same night that you ask them a question. They almost always give the exact reason why an item quote couldn’t be confirmed. They’re more than happy to have a correspondence with any shop owner/associate that they can get a hold of. Their English isn’t perfect, but it’s absolutely understandable.
Bottom Line:
Ease of Use: 8/10
Communication: 8/10
Packaging: 9/10
Overall: 8.5/10, I would absolutely recommend this to anyone that want’s a good Taobao Experience, but can handle a few bumps in the road.